When your payment is verified, your certificate is generated and emailed to you right away. Because the training content itself is freely accessible before you ever pay for certification, and the certificate is delivered instantly upon successful payment, certificate purchases are generally non-refundable once the certificate has been successfully issued.
First, please check your spam, junk, or promotions folder, certificate emails are sometimes filtered there by mistake. If you still can't find it there, and your payment was taken more than 24 hours ago, this is the one case where something has genuinely gone wrong on our end, not a change of mind on yours. Contact us with your payment reference and the email address you used.
We will do one of the following within 3 business days:
• Resend your certificate, if we can confirm your payment was successful, or
• Issue a full refund, if we cannot deliver your certificate
If you were charged more than once for the same certificate, or charged the wrong amount, contact us with your payment reference. We will refund the difference or the duplicate charge within 5 business days of confirming the error.
If something seems wrong with a payment, please contact us first. Most issues can be resolved directly and faster this way than through a bank dispute or chargeback. We're a small Nigerian consultancy, and chargebacks are costly and slow to resolve for a business our size; we would genuinely rather just fix the problem directly with you.
apabetconsulting@gmail.com